Discreet Delivery of Adult Products in Australia

If you share a letterbox, a house or a bank account, it's fair to want to know exactly what an adult store order will look like when it arrives. Most stores promise "discreet" delivery, but that word covers several separate things: the box, the sender name on the label, the name on your card statement, and where the parcel is left. This guide sets out what three Australian online stores and three toy brands say about each, from their own pages checked on 30 October 2026.

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What "discreet" can mean

There are four things to check:

1. The packaging. Is the box or satchel plain, with no logo or product names?
2. The sender name. What name appears on the label or return address?
3. The billing name. What shows on your bank or card statement?
4. The delivery point. Is it left at the door, signed for, or held at a post office or locker?

A store can be discreet on one and not say anything about another, so it's worth reading each policy.

Store by store

We-Vibe and Womanizer are both WOW Tech brands, so a We-Vibe order may also come from WOW Tech Europe GmbH, but We-Vibe's pages didn't say so and we haven't confirmed it.

Lovehoney Australia

Lovehoney's plain packaging page says larger items go in plain custom boxes and smaller items, such as condoms, in plain padded envelopes. It says there are no markings on the back or sides, only the address label and sometimes a courier sticker. Australia Post requires a return address, and Lovehoney says its return address doesn't include the word "Lovehoney".

On delivery, Lovehoney's delivery page says orders are tracked to your door or a local collection point. Parcels held at a post office are kept for 10 working days, and you'll need photo ID to collect one. Its help centre also says it won't sell your data to a third party.

Our full Lovehoney review covers its delivery times and returns.

Wild Secrets

Wild Secrets' discreet packaging page says orders go in unbranded packaging, either a black mailer bag or a plain cardboard box, with no reference to the products or the website. The sender name shows as "PHE International". Wild Secrets' about page describes its acquisition by PHE, Inc., the parent of US retailer Adam & Eve.

Its delivery page says the packaging carries just your address and theirs, and that parcels may be left unattended in a safe place. If that's a concern, plan to be home or choose a delivery address where someone you trust can collect it.

Adulttoymegastore

Adulttoymegastore's shipping page says there's no branding or logos on the parcel and that your card statement will show the billing name "ATMS". The store's headquarters and main warehouse are in Wellington, New Zealand, so delivery times are counted from there.

It offers two useful privacy options. Australia Post can deliver to a PO Box or a parcel locker, while DHL Express can't. A signature on delivery costs an extra $2.

Buying direct from a brand

Womanizer's FAQ says parcels are sent from "WOW Tech Europe GmbH" in plain brown boxes, usually shipped within 2 days, with most delivered within 5 days after shipment, depending on region.

We-Vibe's site showed a banner on 30 October 2026 reading "Free discreet shipping on all toys". We didn't find more detail on the packaging or sender name.

Satisfyer's FAQ says "Discretion is guaranteed. The package arrives in a standard brown shipping box." That's from the US site, because we didn't find an Australian Satisfyer store.

How long delivery takes

Discretion is easier when you know roughly when a parcel will turn up. Here's what each store publishes for standard and express delivery within Australia:

Adulttoymegastore's site banner described economy delivery as 4 to 8 business days on the day we checked, which differs from its shipping page, so allow for the longer time. Lovehoney says express orders placed before 4pm AEDT, Monday to Friday, are dispatched the same day, and that express isn't always available.

Tracking helps too. Lovehoney and Wild Secrets both say their deliveries are tracked, so you can see when a parcel is due and plan to be there.

Card statements

The billing name is the part people most often forget. Of the stores and brands we checked, only Adulttoymegastore said what its billing name is ("ATMS"). If the name on your statement matters to you:

• check the store's FAQ or shipping page before you order
• ask the store if it isn't listed
• think about the payment method. Lovehoney's help centre, for example, lists Visa, Mastercard, Amex, Apple Pay, PayPal, Google Pay and Afterpay

We haven't seen how each payment method appears on a statement, so check with your bank or the payment provider if you're unsure.

Choosing where it's delivered

Plain packaging doesn't help much if the parcel sits on a shared doorstep. Options to consider:

• A collection point or post office. Lovehoney says orders can be tracked to a local collection point. Remember the photo ID requirement.
• A parcel locker or PO Box. Adulttoymegastore says Australia Post can deliver to both, but DHL can't.
• Signature on delivery. Adulttoymegastore offers this for $2, which stops the parcel being left unattended.
• Work or another address. Only if you're comfortable with someone else possibly receiving it.

What we couldn't check

• sextoys.com.au. Its site didn't load for us, so it isn't included.
• Billing names for Lovehoney, Wild Secrets and the brands. Not stated on the pages we read.
• What the parcels look like in person. We haven't ordered from these stores.

Frequently asked questions

Will the box say what's inside?

None of the stores or brands we checked say they show product names on the parcel. Lovehoney, Wild Secrets and Adulttoymegastore all describe plain, unbranded packaging.

What name shows on my bank statement?

Adulttoymegastore says its billing name is "ATMS". The other stores and brands we checked didn't state a billing name, so check their FAQs or ask them before ordering.

What sender name will be on the parcel?

Wild Secrets shows "PHE International". Womanizer parcels come from "WOW Tech Europe GmbH". Lovehoney says its return address doesn't include "Lovehoney".

Can I get adult products delivered to a parcel locker?

Adulttoymegastore says Australia Post can deliver to parcel lockers and PO Boxes, but DHL Express can't. Lovehoney says orders can be tracked to a local collection point.

Do I need ID to collect a parcel?

Lovehoney says you'll need photo ID to collect an order held at a post office, and that it's held for 10 working days.

Is discreet delivery slower?

None of the stores we checked said plain packaging changes delivery times. Their published times are in the table above, and our online adult stores comparison sets their returns terms side by side.